DELIVERY AND RETURNS

INFO

1. Delivery 
2. Return and exchange (Danish orders only)
3. Return and exchange (foreign orders)
4. Pre-order
5. Complaints and Warranty

 

 

1. Delivery

1-3 business days for Danish orders. 

2-7 business days for European orders.

3-8 business days for orders outside europe. 

 

Delivery prices:

Denmark

6€

Beligium, Finland, Luxembourg,
Netherlands, Germany, England, 
Norway, Scotland, Finland
7€
Sweden 10€

Bulgaria, Estonia, Latvia, Lithuania,

Austria, Slovenia, Slovakia, Spain, Hungary,

France, Italy, Poland, Czechia

11€

Greece, Ireland, Croatia

13€

Northern Ireland 18€
USA, Canada
24€

Can't find you country? Don't hesitate to contact us!

CUSTOMS DUTIES, VAT and FEE: For England, Norway, USA and Canada there may be customs duties, VAT and other charges on the item, this is NOT included in the price. 

Danish packages are shipped with Post Nord. Foreign packages are shipped with UPS.

You will always receive a track and trace no. so you can follow your package, from our warehouse and home to you.

If you make a pre-order but also buy something that is in stock, the order will not be shipped until all items are in stock. 

 

2. Return and exchange (Danish orders only)

You have a 14-day right of return from the day you receive your item in the package shop. If you pass the 14 days of return, we will unfortunately not be able to accept your return.

You will receive an email as soon as your return is processed. 

Return Label

You must cover the return costs yourself. The freight you paid to have your order delivered to you is of course refunded (if the entire order is returned, otherwise not), so it is only the return costs you have to cover yourself.

Note: We recommend that you continue to use tracking no. since you have 100% responsibility for the package to reach us. It is not possible to return with DAO. Remember that you need to send the package to our address, we do not go out and pick up packages in parcel shops, post office etc.

You must report back if you wish to return your item. Please report back to this email: custom@customiety.com. You will receive a reply back to your return report.

Always remember to attach the return slip with the name and order number in the package so that we can see that it is from you.

REPLACEMENT:

If you want to exchange you must enclose in your package what you want to exchange for. However, we cannot guarantee that the desired has been in stock. We'll pay the freight back to you. If we have it in stock you will receive new tracking no. by e-mail, otherwise your order will be refunded as normal. Each note that it is your old order which is updated with new tracking no. So you will not receive the same item again, the e-mail is just information about the tracking no. 

WE WILL NOT TAKE YOUR PACKAGE BACK IF:

  1.  The return deadline of 14 days has passed!
  2.  The product(s) are not packed securely and in original packaging.
  3.  The item(s) have been given perfume, makeup, exposed to smoke smell.
  4.  Hangtags or tags have been removed or damaged. 

Once we have received your return, you will receive a message by email - it can then take up to 10 business days before you have the amount returned to your account.  

 

​3. Return and exchange (foreign orders)

Unfortunately, it is not yet possible to get a return label from us. You must therefore contact a carrier of your choice and send your package via. the chosen (e.g. in the post office or the like). You must cover the return costs yourself.

You have a 14-day right of return from the day you receive your item in the package shop or at your address.

You are responsible for your package reaching us and we therefore always recommend that you send with tracking number! It is very important that you send the package with a tracking number to have insurance to get the money back. We find that packages are lost if they are sent as letters and then you are responsible for this!

You must send the package directly to the address as we do not go and pick up packages in kiosks, post office etc. 

You must report back if you wish to return your item. Please report back to this email: custom@customiety.com. You will receive a reply back to your return report.

Return address:

CUSTOMIETY

Hindegade 6.

1303 Copenhagen K, Denmark

 

If necessary:

E-mail: custom@customiety.com

Always remember to include the name and order number in/on the package so that we can see that it is from you, otherwise we do not know where to refund.

Once we have received your return, you will receive a message by email - it can then take up to 10 business days before you have the amount returned to your account.

 

Replacement:

If you wish to exchange one or more items, you must include in your package what you want to exchange for. However, we cannot guarantee that the desired one will be in stock. We'll pay the freight back to you. If we have it in stock you will receive new tracking number by e-mail, otherwise your order will be refunded as normal. Each note that it is your old order which is updated with new tracking no. You will not receive the same item again, the e-mail is just information about tracking no. 

 

WE DO NOT TAKE YOUR PACKAGE RETURN/EXCHANGE IF:

  1.  The return deadline of 14 days has passed!
  2.  The product(s) are not properly packed.
  3.  The item(s) have been given perfume, makeup, exposed to smoke smell.
  4.  Hangtags or tags have been removed or damaged. 

 

4. Pre order

If you make a pre-order, this will be in the product header, as well as it will appear in your order confirmation. In the product description you can see how many days it will take for the item to be shipped. If you have ordered several items in the same order, with a pre-order, the entire order will be shipped when the pre-order is in stock. If you make a pre-order that is more than 7 days, we will have to withdraw the money from your account before shipping as we cannot keep the money booked any longer and the order will be cancelled.

 

5. Warranty

A 2-year warranty is granted on products in accordance with the Danish Sales Law. The warranty applies to all errors in software, material and fabrication.

Complaints about a defect product must be communicated to CUSTOMIETY in a reasonable time after you have received your item. 
CUSTOMIETY consider two months as a reasonable time, unless otherwise agreed.

The complaint is waived in the absence of improper or uncommon use of the product.

CUSTOMIETY covers the return costs and sends you a return label as soon as you have contacted us. 

If you have a complaint, please contact us

custom@customiety.com